Overcoming Rising Costs and Inefficiencies
A large private college faced escalating costs in managing monthly billings and student communications. They sought an external solution to streamline processes, reduce expenses, and free up resources to focus on their core educational mission. Additionally, they needed to address inefficiencies in their current system, which included handling multiple communications sent to the same student population.
Optimizing Billing and Communication Workflows
Electronic Output Solutions partnered with the college to overhaul its billing and communication processes. The collaboration involved:
Understanding Existing Communication Flows
EOS conducted a comprehensive review of the college’s student communication processes, mapping out all touchpoints and identifying redundancies. This analysis revealed opportunities to streamline operations by consolidating multiple communications into a unified, efficient workflow.
Streamlining Communication
Consolidated multiple student communications into a single, well-organized mailing, ensuring all necessary information reached students efficiently. This approach not only reduced postage costs but also improved the overall consistency and effectiveness of the messaging.
Enhancing Readability and Branding
Redesigned existing communication materials to enhance readability and ensure they aligned seamlessly with the college’s branding guidelines. This revamp improved clarity, professionalism, and the overall impact of each student touchpoint.
Optimizing Production Cycles
Implemented automation to streamline production processes, reducing manual effort and minimizing the risk of errors. This ensured communications were produced and delivered on time with consistent accuracy and efficiency.
Delivering Cost Savings and Operational Efficiency
Through these measures, EOS helped the college achieve significant benefits, including:
- Cost Savings: The consolidated communication strategy resulted in monthly savings of $6,000, even after outsourcing expenses.
- Enhanced Efficiency: Automation transformed billing and communication processes into an efficient system, saving time and resources.
- Improved Purchasing Power: Bulk mailing capabilities ensured the college benefited from the lowest possible postage rates.
- Marketing Opportunities: The consolidated mailings provided additional touchpoints for the college’s marketing efforts without increasing postage costs.
- eDelivery Strategy: Implemented an advanced eDelivery system that automatically converted undeliverable emails into physical mail, ensuring no communication was missed.
EOS empowers us to streamline student communications
and achieve savings we never thought possible.
Empowering Strategic Focus and Long-Term Success
Electronic Output Solutions’s tailored approach not only helped the college achieve substantial cost savings but also introduced greater operational efficiencies and strategic advantages. By combining automation, optimized workflows, and a holistic view of student communications, EOS delivered measurable value, enabling the college to focus on its core mission of education while improving its bottom line.
This case demonstrates how outsourcing communication processes can be a powerful strategy for institutions looking to balance cost reduction with operational excellence.
