Today’s technology enables businesses to process data at alarming speeds. However, the same technology makes businesses and their customers more vulnerable to data leaks.
At Electronic Output Solutions (EOS), we combine modern technology with tested and proven production processes to create secure document printing and mailing solutions for our business clients.
Data privacy is a trend that isn’t going away for the insurance industry, healthcare companies, or credit unions. We’ve positioned EOS to offer businesses secure printing solutions that are fast, scalable, and affordable.
How EOS Protects Business Information with Secure Printing and Mailing Solutions
Knowing how to securely print sensitive documents such as patient referral letters, explanations of medical benefits, and financial statements is something that our business customers face daily. Things get complicated as business volume grows for these organizations. Here’s how EOS helps its customers to stay compliant with industry regulations with secure document management solutions.
Responsive Customer Care
Every business has its unique pain points, and we begin our relationship with our clients by finding out theirs. Our talented document management specialists collaborate and learn a clients’ short and long-term goals and craft custom solutions to help them to be successful in the marketplace. While our secure printing services are mostly automated, our staff is there to make needed changes to orders and answer client questions for secure processing that’s quick and convenient.
Secure Production Control Environment
EOS maintains a secure production environment that has built-in data security features and controls. Our facility, hardware, and software are state-of-the-art, and we allow our clients full access to their work orders throughout the production process. Reports about mailed statements, receipts, and invoices are available with a few clicks for businesses that must quickly respond during audits. Features of our secure document production system include secure PDF proofing for approving files before production, secure file uploading, and built-in redundancy for file back-up and disaster recovery.
Trusted Industry Partners
EOS works with some of the most respected names in document management and shipping. Manufacturers such as Xerox, Pitney Bowes, and Hewlett-Packard source and maintain our printing equipment. We’ve forged strong business relationships with the Postal Customer Councils and Chambers of Commerce of San Diego, California and Dallas, Texas.
The following industry associations help to keep our secure printing services timely and relevant:
- American Association of Healthcare Administrative Management
- MDHBA a Healthcare Receivables Management Association
- American Financial Services Association
- Association of Credit and Collections
The Benefits of Out-Sourced Secure Printing
Companies that face challenges of how to securely print their sensitive documents often consider in-house printing options first. Since their employees already have access to much of the information, company managers believe that in-house printing by the current workforce safeguards the critical data and makes good financial sense. When they look at the benefits of out-sourcing secure document printing and mailing with a company such as EOS, those corporate leaders often change their minds.
Decreased Compliance Risk
In 2018, cybersecurity intelligence firm 4iQ found that the incidents of data breaches increased a staggering 420 percent compared to the ones that happened in 2017. Healthcare and financial services data breaches played prominently in those numbers. UnityPoint Health, AccuDoc Solutions, and CNO Financial were just some examples of organizations that were recently plagued by data breaches in the healthcare and financial services industries.
Malware, phishing scams, and other hacker attacks are the common causes of most data breaches, and companies are legally responsible for making sure that they properly safeguard the pieces of consumer data that are entrusted to them. In many cases, financial services and healthcare organizations must prove that they are complying with regulatory requirements about data security and consumer privacy. Most don’t have the trained people, equipment, and processes in place to do secure document printing and mailing on a large scale. Using a secure document printing and mailing service reduces these organizations’ risks for non-compliance with strict data privacy laws.
Improved Data Recovery
Data loss is a real possibility when a system is hacked or damaged by a natural disaster. Secure document management companies such as EOS have secure printing technology that includes data backup. Since our clients can access their work orders on a 24-hour basis, they can easily retrieve backed up data even during data loss events.
Cost Savings
In-house secure document printing and mailing is possible, but it’s not cost-effective for many organizations. Leasing or buying equipment that’s outfitted with the security features that EOS has is expensive. Training workers to correctly operate and maintain secure document printing and mailing also increases costs. When companies outsource this activity, they get certified processes, reliable printing equipment, and a trained team of security specialists in one service.
Increased Customer Loyalty
According to a recent e-Money report, data breaches hurt the reputations of financial services companies more than any other type of business (3). Companies that take extra steps to safeguard customer financial data with secure printing solutions earn the trust of their customers. Trust lays the foundation for customer loyalty and lifetime client relationships.
Factors to Consider When Selecting a Secure Printing Provider
Data security breaches cost companies time, money, and brand image. Businesses should choose a secure document printing and mailing service provider that has a few winning qualifications.
Quality Control Standards and Methods
Our industry has established security standards for data handling. Healthcare and financial services companies want to choose a document management service provider that at a minimum includes these five objectives into its processes:
- Physical security
- Information security
- Access controls
- Print and mail operational controls
- Data privacy controls
Technical Assets
A business that relies on secure data to communicate with customers needs a secure document printing and mailing service provider that has reliable equipment. The ideal service provider has high-quality hardware, software, and in-house technical support that allows its customers to scale their printing and mailing activities for continued growth.
Industry Knowledge
When data security matters, smart companies choose a secure printing and mailing service provider that has specific knowledge of their industries. EOS knows the unique challenges that medical facilities, insurance companies, credit union, and utility companies face when delivering sensitive information to their customers. The results are more streamlined office support activities and better cash flow management due to improved collection efforts.
Why EOS Should Be Your First Choice for Secured Printing
EOS is a leader in secure document printing and mailing in the fields of healthcare, insurance, banking, and utilities. Here’s how we keep our position in the marketplace.
Industry Knowledge and Experience Backed by Certifications
The leadership team at EOS has over 20 years of experience in document printing and mailing services for credit unions, banks, insurance companies, and healthcare facilities. Our extensive knowledge of the industries that we serve is backed by our Statement on Standards for Attestation Engagements (SSAE) 16 and 18 audit compliance. Our SSAE 16 and 18 audit compliance reports verify that we have established controls and processes in place for information security.
Efficient Processes and Competitive Prices
Our talented, in-house staff members carry out efficient processes that deliver consistently secure printed and mailing materials. We offer quality services at competitive prices that save our customers money in the long term.
Contact us today for a Secure Printing Assessment
Since 2001, Electronic Output Solutions has delivered exceptional electronic document printing and mailing services to businesses that operate in highly regulated industries such as healthcare and financial services. We continue to stay knowledgeable about the specific security issues that beset document printing and mailing activities within these market segments.
To take advantage of our proven secure printing technology and processes, contact EOS for a secure printing assessment of your document management needs today.
